Returns & Refunds

Quality Promise

We craft each piece with care and attention to detail. While we cannot accept returns due to the customized nature of our products, we stand behind the quality of our work.

Refund Eligibility

  • Damaged or defective items received
  • Must notify us within 30 days of delivery
  • Clear photos of the issue required

Not Eligible

  • Size or design changes
  • Changed preferences
  • Incorrect orders (e.g., a typo or misspelling when the order was placed)

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    Documentation Needed

    For quality issues, please provide:

    • Well-lit photos showing the problem
    • Images of both product and packaging if damaged
    • Original packaging retained

    Contact us right away if you receive a damaged piece. We're here to make it right.

    info@saltystuffie.com.